Caran d’AcheCaran d’Ache Luminance 12 Permanent Colour Pencils in Cardboard Box

We hope that you are delighted with every purchase you make from Home Supplies Direct. However, if you are not entirely satisfied, our experienced team is here to help. Below are the details on how we can assist you:

Amending or Cancelling an Order

If you'd like to amend or cancel a recently placed order, please contact our Customer Service Team at 0208 998 0118.

• Amendments can be made up until the point of despatch.
• Once the order has been despatched, we cannot amend or cancel it.

Damaged or Incorrect Items

Please check your parcel when it arrives. If you’ve received damaged goods or missing items, we will help you resolve the issue quickly.

• Contact us within 30 days (or 7 days for shortfalls) of receiving the goods.
• The quickest way to reach us is by calling our Product Returns Team at 0208 998 0118.
• Alternatively, you can email us at sales@homesuppliesdirect.com.
• We will replace missing or damaged products at no extra charge.

Returning Unwanted Items

If the item you ordered turns out to be unsuitable, we are happy to offer a refund on unused products returned in original, resalable condition.

• You have 30 days from receipt to notify us.
• We will issue a full refund once the item is returned to our warehouse.
• Please note: Postage charges are non-refundable for returned unwanted items.

If you need further assistance, feel free to reach out to our team. We are committed to making your shopping experience as smooth as possible.